Indeed, criticism cannot always be avoided. People have different opinions and perspectives, and it’s natural for some of them to be negative. However, how you respond to criticism can impact your experiences with it.
For most managers and supervisors, levelling constructive criticism goes with the territory, and unless the empathy meter is pushing empty, it isn’t something most look forward to. However, criticism needn’t leave the recipient permanently scarred, and you emotionally disturbed. It can be vital to criticize an employee, but you must do it properly to avoid repelling them.
Employees who get constructive feedback can better grasp their strengths and areas for improvement. Professional advancement, clearer expectations, and improved workplace connections are all advantages. Individuals likely believe that constructive criticism helps them perform better than favourable feedback.
The study found that managers and leaders hate offering this kind of feedback, despite the advantages of doing so and the desire to do so in the workplace.
The approach can be as quick and easy as possible by using the following suggestions.
- Criticize behaviour
Focus your criticism on the behaviour you want to change, not the person. Talking about the personality issues you might think is to blame for the conduct could be unproductive. You are directly attacking their self-image when you try to address personality flaws. Begin with praise and use the conjunction to transition to the behaviour you wish to modify. The discussion will seem less threatening and critical, and you’ll likely avoid a defensive reaction.
- Make criticism specific.
Don’t use sweeping generalities: “You always…” or “You never…” Instead, critique specific behaviour, acts or incidents.
- Be realistic.
Be sure the behaviour you’re criticizing can be changed. A person’s looks, mannerisms or personality traits often fall outside what can be modified readily.
4. Avoid accusations.
Accusations are seldom more than thinly veiled threats. Instead, use statements reinforcing the message that you want to work with the person to resolve the issue.
- Cool off.
Let your emotions simmer down before meeting with the person in question. Especially if the criticism needs to be written, anger or sarcasm will only undermine your objectives.
- Be empathetic
Everyone has felt the sting of criticism, so don’t hesitate to show the recipient that you understand their feelings.
- Lay a cushion.
Start the meeting by saying something positive about the person’s performance or abilities. Aside from cushioning the criticism, it helps set a positive, constructive tone.
8. Seek understanding.
Make sure the person understands the basis for your criticism. Let there be a clear understanding of precisely what you are saying.
- Get to the point.
Don’t belabour the issue. State your case as clearly and succinctly as possible, discuss with the person how they can resolve the problem and look to conclude the meeting.
- Close strong.
In the end, reaffirm your support and confidence in the person. Help the individual leave with their self-esteem reasonably intact.
The effectiveness of staff criticism depends on various factors, including the delivery method and timeliness. Criticizing staff members when they are prepared to receive feedback can lead to practical results. The credibility and expertise of the critic can also impact the effectiveness of the criticism. Ultimately, the point of staff criticism is determined by the willingness of the staff member to receive it, understand it, and use it to improve their performance.
In summary, managers and supervisors should focus on specific behaviours or actions and use a non-judgmental and solution-focused approach. Encourage open dialogue and active listening, as well as foster a positive and supportive environment. There is a need to emphasize the impact of the behaviour and offer concrete examples and evidence. End on a positive note and offer support.
Remember, staff criticism aims to identify areas for improvement and provide constructive feedback. For effectiveness, criticism should be timely, specific and evidence-based. It should also be aimed at helping the employee improve and grow, not solely to criticize or attack.